Alexa and all related logos are trademarks of, Inc. App Store is a service mark of Apple Inc. Mac, iPhone, iPad, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. Android, Google Chrome, Google Play and the Google Play logo are trademarks of Google, LLC. Firefox is a trademark of Mozilla Foundation. or its affiliates in the United States and other countries. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. LifeLock identity theft protection is not available in all countries. The Norton and LifeLock Brands are part of NortonLifeLock Inc. To know more, see Report a Suspected Erroneous Detection (False Positive) to NortonLifeLock. The link to submit a false positive differs based on the exact detection, or the alert you receive.
If the false positive still occurs with the latest definitions, report it to NortonLifeLock. Run LiveUpdate to install all the available updates for Norton. Before submitting a false positive, make sure that the Norton has the latest definition updates. If you are certain the file is not a threat, then you can submit the file as a false positive detection to NortonLifeLock. In the Add Item window, browse for the file or folder, and click OK. In the Real Time Exclusions window, click Add Files or Add Folders. On the Scan and Risks tab, next to Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection, click Configure. If you see the My Norton window, next to Device Security, click Open. Make sure that the feature is turned back on after you download the file. If you want to download a file that you know is safe, but Norton deletes it due to its poor reputation, temporarily turn off the Download Intelligence feature to allow the download. For the files of unknown reputation levels, Download Insight prompts you to select an action that you want to perform on the file. In case of an unsafe file, Download Insight informs you that Norton has detected the file as a threat and has removed it.
The reputation details indicate whether the downloaded file is safe to run on your computer.īy default, Download Insight lets you install any safe files. The Download Insight feature in Norton provides the reputation information of any executable file that you download from the Internet, and takes action based on its trust level.
This issue can happen if the file that you have downloaded is considered as unsafe due to its poor reputation. Respond to incorrect Norton alerts about unsafe downloaded files
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